Shipping policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
You’ll receive an email confirmation once your order has been shipped, along with a tracking number so you can follow your delivery every step of the way.
Shipping Within Australia
We offer standard and express shipping options:
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Standard Shipping: 3–6 business days
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Express Shipping: 1–3 business days
Delivery times may vary depending on your location and courier network updates.
International Shipping
We currently ship to select international destinations.
International delivery times vary between 7–15 business days, depending on the destination and local customs processing.
Shipping Rates
Shipping rates are calculated at checkout and depend on your delivery address and order size.
Free standard shipping may be available for orders over a certain amount (as displayed during checkout).
Order Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details.
You can use the link provided to monitor the status of your delivery in real-time.
Delays & Issues
While we work hard to ensure timely delivery, unforeseen delays may occasionally occur due to courier or customs issues.
If your order hasn’t arrived within the estimated timeframe, please contact us at [your support email] and we’ll assist right away.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact our support team within 7 days of the expected delivery date.
We’ll do our best to resolve the issue quickly.
